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Data & Business Intelligence Analyst

Richard Owen Hendarto

Turning complex data into clear insights, scalable reporting, and better business decisions.

Selected Work

A selection of analytics and dashboard projects, alongside additional digital and visual design work.

Analytics Work

Additional Work

Professional Experience

Analytics experience across financial services, media, and manufacturing.

Financial services · Business intelligence & customer analytics

  • Build and maintain business-facing dashboards and recurring reporting using Power BI and Excel.
  • Analyze KPIs and performance trends with cross-functional teams to support business reporting.
  • Previously in CRM: analyzed customer segments and campaign performance, preparing data with SQL and Python.

Media · Text analysis & API delivery

  • Researched word embeddings for text analysis.
  • Developed a keyword generator using FastText.
  • Delivered the generator through FastAPI, using dependency injection and caching to support code maintainability.

Manufacturing · Machine data & reporting

  • Gathered, transformed, and visualized machine-generated data for reporting dashboards.
  • Maintained dashboards and supported user requests using Excel and Power BI.
  • Built a Power Apps project-management application for creating, viewing, updating, and deleting records.

Education

President University

B.Sc. in Information Technology · —

75% Academic Scholarship

Capabilities

Demonstrated through business intelligence, customer analytics, and data product work.

Business Intelligence & Reporting

Build and maintain dashboards and recurring reporting for KPI and performance monitoring using Power BI and Excel.

Data Analysis & Modelling

Prepare and analyze data using SQL and Python, with data modelling to support analytical work.

CRM & Business Analytics

Analyze customer behavior, segmentation, and campaign performance to support business decisions.

Data Products & Automation

Develop Power Apps applications for business workflows and deliver analytical solutions through FastAPI, including FastText keyword generation.

About

I'm a Business Intelligence Analyst and Information Technology graduate with experience across financial services, media, and manufacturing. My focus is turning complex information into clear reporting, monitoring, and analysis to support business decisions.

My work spans business intelligence, business and CRM analytics, and data analysis, with exposure to machine learning and digital transformation.

Portrait of Richard Owen Hendarto

Contact

Have a business intelligence opportunity or an analytics project in mind? Let's talk.

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