Richard Owen Hendarto

About

"Data doesn't drive decisions. People do — data just makes them better."

Richard Owen Hendarto

Data Enthusiasts | CRM Data Analyst at FIFGROUP

Analytical and detail-oriented CRM Data Analyst with over a year of hands-on experience in the finance sector. Proficient in leveraging Python, MySQL, Power BI, and Excel to turn data into actionable insights that enhance targeted marketing strategies, strengthen customer engagement, and improve operational efficiency. Curious and growth-driven, I'm passionate about continuous learning, innovation, and creating meaningful impact through data-driven strategies.

Phone: +62 895 0905 9520
Email: richardowenh@gmail.com

Degree: B. Sc in Information Technology
City: Lebak Bulus, South Jakarta, Indonesia

Skills

Microsoft Office (Excel, Word, PowerPoint) 95%

Power BI 90%

Python 80%

SQL Server 75%

Adobe Illustrator 65%

Adobe Photoshop 55%

Resume

Summary

Richard Owen Hendarto

Data enthusiast with a strong IT background and experience as a Data Analyst Intern, is skilled in providing reliable data insights and generating actionable insights through reporting dashboards. His analytical skills and technical proficiency make him a valuable asset in the field of IT and data science.

Depok, West Java, Indonesia
(+62) 895-0905-9520
richardowenh@example.com

Education

Bachelor of Science & Information Technology

Aug 2019 - Aug 2023

President University

GPA 3.74 out of 4.00.
Database Management, Machine Learning, and Artificial Intelligence enthusiast.

Professional Experience

CRM Data Analyst at FIFGROUP

Jul 2024 - Present

South Jakarta, DKI Jakarta, Indonesia

Conducted in-depth data analysis to support targeted marketing strategies and enhance customer engagement.
Researched and profiled customer segments to identify high-potential markets for motorcycle financing.
Designed and maintained interactive dashboards in Power BI and Excel for lead and campaign performance monitoring.
Utilized MySQL (Oracle) and Python for data extraction, cleaning, and advanced analysis including classification, forecasting, and clustering models.
Managed the end-to-end customer journey process during events — from customer profiling, invitation, and follow-up to walk-in handling and sales handover..

Data Scientist Intern at Kumparan

May 2023 - Jul 2023

South Jakarta, DKI Jakarta, Indonesia

Conducted research on word embedding methods, laying the foundation for advanced text analysis projects.
Developed a cutting-edge keyword generator using FastText word embedding, improving content discovery and relevance.
Demonstrated technical prowess by deploying the project as a user-friendly API service using Fast API.
Enhanced code quality and maintainability with best practices like dependency injection and caching.

Data Analyst and Lean 4.0 Intern at PT Mattel Indonesia

May 2022 - Apr 2023

North Cikarang, West Java, Indonesia

Assisted supervisor in providing reliable and trustworthy data from machines generating over 10,000 data points daily.
Gathered, transformed, and visualized raw data to provide actionable insights through a reporting dashboard.
Maintained and handled user requests related to the reporting dashboard using Excel and Power BI.
Created a CRUD system for project management using Power Apps.
Developed and maintained a bot program that reduced technician response time by 30%.

Portfolio

Welcome to my portfolio! Here, you'll discover a showcase of my diverse range of projects, spanning dashboard, web design, and graphic design. Each piece reflects my commitment to creativity, functionality, and user-centric design. Dive in and explore the stories behind each project, crafted with passion and precision.